SCS HOMES POLICY – RULES and REGULATIONS

We strive to provide our guests with an exceptionally clean, safe and friendly experience, a home away from home with services on par with hotels. The following SCS Policy Rules and Regulations have been established based on industry standards, management and operational procedures, and our personal experience of operating for the past decade. These are considered a part of our reservation agreement with you. As our guest, by reading and signing our registration you are agreeing to abide by all of our Policy, Rules, Regulations, terms and conditions, and procedures. These Policy/House Rules are presented here to help promote our guests’ safety, enjoyment and to ensure that each guest is aware of the understandings between SCS and the guest. Our Policy and Rules may change from time to time, so please check back often.

THAILAND IMMIGRATION REGISTRATION and CHECK-IN REQUIREMENT

Guests must be at least 18 years of age to check in at any of the homes managed by SCS. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. In Thailand, all foreign nationals’, travelers staying in hotels, guesthouses, resorts, or any property offering accommodations must be registered at the property they are staying in. Which requires a photo of EACH/ALL guest’s passport for submission to authorities, this includes details like the guest’s name, passport number, nationality, date of arrival (Or in some cases, a visa), and the length of stay. If a passport copy can’t/won’t be provided, Siam Commercial Service reserves the right to refuse entry, booking will be canceled at the guest’s expense with no refunds.

UTILITY CONSUMPTION

We’re delighted to have you here and hope you’re enjoying our beautiful island and home. To help protect the environment, we kindly ask you to be mindful of electricity use, especially with the AC. Setting the AC to 24°C will ensure the compressor turns off once you reach this temperature under this temperature the compressor will be running constantly consuming more electricity, make sure to turn off appliances when not in use will help conserve energy. Electricity meters are recorded at check-in and check-out, with charges based on usage Payment is collected in cash at checkout. Tampering with the electric meter will result in a 100,000 baht fine. Free water for responsible use, excessive consumption may incur a surcharge (1000 THB per 2000L). The internet and water pumps rely on electricity, if there’s a power outage, water may not be available. Koh Samui’s infrastructure may cause occasional power and water outages or internet connection losses, and we do our best to minimize disruptions. Your understanding is greatly appreciated, thank you for helping us preserve this beautiful island! ☺

SMOKING-FREE

SCS managed Homes has been Smoking-Free since the start, for safety and to assure that our guests are not not exposed to unhealthy fumes, odors that are difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking of ANY KIND indoors; tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, hookahs, incense, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others, its all about being mindful. SCS managed Homes provides many open spaces outside, such as private terraces, swimming pool area, garden, balcony, patio and other areas just not inside. These items and activities will be treated as smoking, Charged according to the property and may exceed 10,000+THB depending on the amount of work required to remove unwanted odors and the guest may be evicted with no refunds.

THAILAND’S SEWAGE SYSTEM

In Thailand, the general rule of not flushing toilet paper or other toiletries down the toilet is a result of the country’s plumbing systems and waste management infrastructure. To help us maintain the highest standards of cleanliness and ensure the smooth operation of our facilities, we kindly request No items be flushed, use the (Bidet) handheld bidet sprayer. Please avoid disposing of any other items, including but not limited to:

QUIET HOURS – NOISE

22:00 to 9:00 a.m. Keep Noise to a minimum between these hours and be mindful of our neighbors.

ILLEGAL ACTIVITIES - CONTRABAN - EVENTS and PRIVATE PARTY

At SCS, at our homes, we prioritize the safety and comfort of all our guests and staff. To maintain a peaceful environment, we kindly ask guests to follow these guidelines:

No Events or Parties

To respect our neighbors, parties and private events are not allowed. Any loud noise or disturbances will result in a (One Time) request to lower the volume. Failure to comply may lead to immediate eviction without refund.

Guest Responsibility

Only registered guests are permitted on the property. Unregistered visitors, especially after 22:00, are not allowed. Violation will be treated as a breach of policy, and you may be asked to vacate the premises without refund.

Illegal Activity

Illegal activities, including drugs, weapons, gambling, and contraband, are strictly prohibited. Violation will result in immediate termination of your stay with no refund, and fines may apply.

VISITORS - ADDITIONAL GUEST RULES

Only the number of guests stated on the listing are allowed to stay. Extra guests require approval from SCS. Trust us, we understand, that’s why by notifying us only a surcharge will be applied, in case SCS is not informed it will be a penalty.

MAXIMUM OCCUPANCY

Home occupancy requirements are based on safety restrictions with a Max capacity for 2 people per sleeping area. A limited number of additional beds are available upon request. Availability is on a first-come, first-served basis for all our homes. If you exceed the maximum number of guests allowed, you will be asked to rent another home for proper accommodations or vacate the property.

PET – PRE-APPROVAL REQUIRED

Pets require pre-approval, NO pets allowed without prior request, subject to a fine and any extra cleaning cost required to get the property back to its original condition. Guests with a pet requesting a connecting room will be assessed a pet fee. The following connecting combinations are available. Without approval a Charge of 30,000+ THB may be applied and cancellation of stay with no refund.

HOUSEKEEPING/ROOM INSPECTION

Housekeeping is provided between the hours of 9:00 a.m. and 17:00. This is a SMOKING – FREE HOME but only in the outdoor open spaces for the safety of everyone. Homes are cleaned and inspected as per the schedule and a detailed log is maintained on each home/room and linens. Homes are rented to guests in appropriate condition without any prohibited odor. Housekeeping and staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, brought a prohibited item, or having additional guests, you will be fined, and evicted without any refund.

HOUSEKEEPING CLEANING - LINEN CHANGE – LAUNDRY

Your comfort is very important to us, for guests staying multiple nights, bed linen is changed on a rotation schedule. (Mentioned below). Cleaning fee on the reservation platforms includes fresh linens and towels, one set per guest including 1 hand towel, 1 bath towel and 1 pool towel, 1 kitchen towel, a one-time starter pack of essentials upon arrival and a departure cleaning. If housekeeping is unable to change a bed due to personal items left on a bed. Housekeeping will be happy to change your bed linens and make your beds if all personal items are removed. Please contact Guest Communications if you have any additional questions or concerns.

DO-NOT DISTURB AND ACCESS TO ROOMS = NO CLEANING

To provide all of our guests with an exceptionally clean and safe experience, we provide housekeeping. Cleaning to make your stay more comfortable, cleaning scheduled as bellow:

Stay Duration Cleaning Check out

DAMAGE TO MATTRESSES AND BEDDING

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

LAUNDRY AND TOWEL CARE – LAUNDRY BASKETS

To ensure a pleasant stay for all our guests, we’ve provided laundry baskets in the room for your convenience. We kindly ask that used towels be placed in the baskets to help us maintain the cleanliness and comfort of the space. If towels are left scattered around the room/property, the room may be considered as left in a dirty state, and an additional 500THB cleaning charge may apply, per room. We appreciate your cooperation in treating our home with the same care and respect you would your own. Thank you for helping us keep everything in great condition! Charges only applied when laundry basket is available

PROPERTY INSPECTIONS

Your privacy and comfort are very important to us, and we’re dedicated to ensuring you have a relaxing stay. Occasionally, Siam Commercial Service may need to inspect the property for maintenance purposes, particularly in case of emergencies, or with prior notice to ensure everything is in excellent condition for your enjoyment. Please note that routine pool and garden care, as well as monthly pest control, are essential for keeping the property in top shape. We appreciate your understanding and cooperation as we maintain the home for your comfort.

HOME CARE DAMAGES and REPLACEMENT

Guests are expected to treat the property as their own home.

GARBAGE and PROPERTY CONDITIONS

To ensure a smooth and pleasant experience for future guests, we kindly request your assistance with the following:

CANCELATION POLICY

To ensure a smooth experience for all our valued guests and to help us manage booking demand, our cancellation policy varies depending on the season. Please review the specific policy that applies to your travel dates:

Peak Season (December 15 – January 31)

High Season (February 1 – 28, July 1st – August 31st )

Shoulder Season (March 1st – April 30th)

Low Season (May 1st – June 30th and – September 1st – December 15th)

General Notes for All Seasons:

GUARANTEED RESERVATIONS and SECURITY DEPOSITS

We accept bank transfer and cash in most prime currencies like EUR, US Dollar, etc etc. Guaranteed reservations with 100% payment upon booking and a cash security deposit upon your arrival in some cases. Siam Commercial Service is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME

EARLY CHECK-IN/PRE-REGISTRATION Early check-in is solely offered based on availability and

Checkin starts at 14:00.

LOST and FOUND - UNCLAIMED ITEMS/NO CONTACT

Lost and Found items are held for fourteen (14) days, reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded. If guest contact information is incorrect or the cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period the unclaimed item(s) will be stored for 1 month. After this deadline the unclaimed item (s) are thrown away, given to local organizations, or disposed of accordingly by SCS.

RETURN POLICY

We would be happy to return your lost item(s) to you by a local express curriers. You will be charged packaging and sending via bank transfer or western union services, plus handling fee. A separate receipt will be mailed to you. SCS is not responsible for any item lost or misdirected during shipment by the local provider.

CHECK-IN

Upon making a reservation, guests will be asked to provide their estimated time of arrival (ETA). This information will be reconfirmed 72 hours prior to check-in. Guests are permitted to modify their ETA up to 24 hours before the scheduled arrival day. Any changes made after this timeframe may affect our ability to accommodate the revised schedule. Due to our high-paced operations, such modifications may result in delays. Should any last- minute changes occur, guests should be aware that the property manager overseeing their check-in may arrive later than anticipated. However, we will strive to minimize any waiting time, Siam commercial service can’t be considered responsible for the late arrival of the property manager if such a situation occurs.

LATE CHECK IN

Check in time latest by 19:00, afterwards you might have to do a self-check in, a GPS and a video of how to access the property will be sent to you and you will be met by the property manager the next day between 9am and 12pm.

CHECK-OUT TIME

During your check-in, you will be informed of the default check-out time and it’s mentioned on the check in form. Check-out is actually at 10:30, but if you’d like to stay longer, we’re happy to offer a free late check-out until 11:00 AM, if no bookings are scheduled. Just keep in mind last-minute bookings can happen, so please pack your things just in case. After 11:00 AM, a half-day rate applies until 12:00 PM, After 12:00PM a full day rate may be applied. If guests would like to. We also offer luggage storage at our office, free of charge. To ensure availability, please submit late check-out requests at least 48 hours in advance.

SPECIAL REQUESTS

We will make every effort to honor special requests such as a specific day, event, extra beds, baby bed, flowers etc, upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance until confirmed.

RATES

All rates are quoted online, Rates may increase without notice. Rates as advertised on the on our website material are subject to change at any time and may increase or decrease at SCS discretion. Rates are affected by a multitude of things such as; Example seasons, occupancy, location, proximity to beach, views and are all subject to availability.

CHILDREN

Well behaved children of all ages are welcome. Children aged 2 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended at home or allow them to roam the property unsupervised. Children are not allowed in the Pool area unless supervised by their parent/guardian/chaperone.

ADDITIONAL BEDDING

A limited number of drawer beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. The maximum capacity of a baby crib is one (1) per room. For safety, pillows are not provided for cribs. The charge is:

LOST KEYS and REMOTES

Any lost or misplaced keys issued to the registered guest(s). NO room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.

MAINTENANCE ISSUES

We address maintenance issues during typical work hours 8:30am until 17:30pm, to ensure our technicians have the possibility to buy parts if needed, minor issues may be fixed out side of this time frame upon availability of our teams. We aim to respond to repair requests within 24 hours during working hours – Monday to Saturday. No compensation is provided for requests during non-working hours due to technician availability. On Sundays, ONLY EMERGENCIES are addressed. Examples for reference; Lost or Stolen Keys, Fire, Health and Safety Concerns, Gas Leaks, Electrical Problems, Plumbing Issues (If Not an Emergency, false alarm charges may apply) (Surcharge of 5,000THB may be applied)

IN CASE OF EMERGENCY OR FIRE

Please notify us in the event of a fire or other emergency.

WiFi ACCESS

Access to our WiFi is free for our registered guests. The WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. SCS assumes no liability for guest use of WIFI.

The links provided on Siam Commercial Service website are for the convenience of site visitors and are provided in good faith. Siam Commercial Service does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

PARKING AT OWN RISK

All vehicle(s) Parking for registered guest(s) is free where available. All vehicles are parked at the risk of the owner. Siam Commercial Service shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. If a vehicle is left in the parking lot after the guest has departed without the written consent of Siam Commercial Service, it reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on premises.

DAMAGE AND/OR THEFT

You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the Home/Room (s), home premises or property caused by you or any person in your party whether or not staying at the property during your stay. Siam Commercial Service reserves the right to require a minimum security deposit as presented at registration and charge such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Siam Commercial Service as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Home during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT

Properties found with waste strewn around, in complete disorder, towels, garbage, litter and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third- party fees charged to the guests.

DAMAGE TO ROOM

Damage to Homes/Rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 200% and new replacement value plus any shipping and handling charges. Any damage to property, whether accidental or willful, is the responsibility of the registered guest for each particular home. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE - TAMPERING WITH FIRE DETECTION SYS/FIRE-FIGHTING EQUIPMENT/ELECTRICAL METERS

Siam Commercial Service reserves the right to take action against any guest or visitor found to have tampered with equipment throughout the Home, including guest rooms, electrical meters and fire extinguishers. Guests or visitors found to have tampered with fire-fighting equipment, electrical meters will be charged with any costs incurred by the home due to their actions and will be evicted from the home. Depending on the severity of the guest actions, law enforcement may become involved at discretion of Siam Commercial Service. Should the fact that fire- fighting, electrical meters or fire detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your deposit for damage for any that incurred to your room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE POLICY/HOUSE RULES

SCS reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Policy/House Rules. Any modification to these Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Policy/House Rules is located on our website.

MINDFULNESS

Dear Guests, We hope you enjoy your stay in our beautiful tropical setting, nestled within a serene national park. While this picturesque environment offers unique experiences, it’s important to be mindful of the natural surroundings. You may encounter local wildlife, such as wild dogs, mosquitos, gecko’s or even some lizards and various other insects, which are part of the area’s charm. We encourage you to be aware of your surroundings and take necessary precautions to ensure a comfortable and enjoyable stay. Thank you for your attention and understanding! Warm regards and your one and only,

TERMS and CONDITIONS

Siam Commercial Service makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Siam Commercial Service does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice. Loving family of Siam Commercial Service. For Booking Extension Contact us on: +66 96 818 6717 (WhatsApp or Line) Thank you for your understanding and cooperation. Working times are from 8:30-17:30. We do operate later in case of emergency and including late check ins up to 21:00. Do please note that there might be delays due to the late check in and if later, the key will be left in a safe place and the following morning a Property associate will be with you do complete the check in.